Refund Policy

We will accept returns under a few stipulations:

  • The product is unused.
  • The product is in its original packaging and the packaging isn't damaged or dirty.
  • The product is returned with 30 days of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please give your bank enough time to process the return. Bank refund processing vary and could take up to 2 weeks to process. If you feel that there has been an error in processing please call the office or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Damaged or Defective:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and send your item to: 3482 Diablo Ave, Hayward, CA 94545.  Please use a traceable shipping method as Clamp Guy cannot be held responsible for missing items.

Shipping
To return your product, you should mail your product to: 3482 Diablo Ave, Hayward, CA 94545

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Business Hours

Mon - Fri: 9am - 5pm

Sat - Sun: Closed

 

Contact

Warehouse:
3482 Diablo Ave, 
Hayward, CA 94545

Office:
25551 Whitesell Street,
Hayward, CA  94545

Tel: 1-866-CLAMP-04 
or (1-866-252-6704) 
Cell: 925.998.9997
Fax: 925.846.3333 

info@kpimpex.com